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Information We Collect
We may collect the following categories of personal data:
A. Basic Account Information
- Full name
- Username
- Email address
- Mobile number
- Date of birth
- Nationality
- Residential address
B. Account and Profile Details
- Account code or account ID
- Sponsor or referral details
- Login credentials
- Account preferences
- Device and session information
C. Identity Verification Information
- Government-issued IDs
- Selfie or identity verification photos
- Billing or address verification documents
- Other KYC-related information submitted through the platform
D. Transaction and Financial Information
- Deposit records
- Withdrawal records
- Reinvestment records
- Bonus and earnings history
- Payment method details
- Reference numbers and proof of payment
E. Technical and Usage Information
- IP address
- Browser type
- Device type
- Operating system
- Access logs
- Date and time of access
- Pages viewed and actions taken within the platform
F. Support and Communication Data
- Customer service messages
- Help requests
- Complaint records
- Survey or feedback submissions
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How We Collect Information
We collect personal data when you:
- create or update an account;
- submit forms through the website or platform;
- upload verification or payment documents;
- make deposits, withdrawal requests, or reinvestment requests;
- contact support;
- use the platform and interact with its features.
We may also collect limited technical data automatically through cookies, logs, analytics tools, and security monitoring systems.
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Purpose of Processing
We process personal data for legitimate business and operational purposes, including:
- creating and managing your account;
- verifying your identity and account information;
- processing deposits, withdrawals, reinvestments, and bonuses;
- monitoring account activity and transaction history;
- providing customer support;
- sending system notices, announcements, and service-related communications;
- maintaining platform security, fraud detection, and abuse prevention;
- improving website and platform performance;
- complying with legal, regulatory, reporting, audit, and recordkeeping obligations.
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Legal Basis for Processing
Depending on the specific activity, we may process personal data based on:
- your consent;
- the necessity of processing to provide requested services;
- compliance with legal or regulatory obligations;
- legitimate interests, including fraud prevention, security, operational management, and service improvement, where allowed by law.
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Sharing of Personal Data
We may share personal data only when necessary and only for lawful and legitimate purposes, including with:
- internal authorized personnel;
- payment processors and financial service providers;
- identity verification or compliance service providers;
- IT, hosting, cloud, analytics, and cybersecurity providers;
- professional advisers, auditors, and legal consultants;
- government authorities, regulators, or law enforcement when required by law;
- affiliated entities or approved operational partners where necessary for service delivery and compliance.
We do not sell personal data.
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Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal and operational requirements, to resolve disputes, to enforce our policies, and to maintain business and audit records.
When retention is no longer necessary, we will securely delete, anonymize, or dispose of personal data in accordance with applicable law and internal retention procedures.
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Data Security
We use reasonable and appropriate organizational, physical, and technical safeguards to protect personal data against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
These measures may include:
- access controls and account authentication;
- password protection and session controls;
- encryption and secure transmission methods;
- restricted internal access;
- logging and monitoring;
- secure storage practices;
- vendor and system security controls.
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Cookies and Similar Technologies
Our website and platform may use cookies, pixels, and similar technologies to:
- keep users logged in;
- remember preferences;
- analyze platform usage;
- improve performance;
- support security monitoring.
You may adjust your browser settings to refuse or limit cookies, but some features may not function properly if cookies are disabled.
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Your Rights as a Data Subject
Subject to applicable law and lawful exceptions, you may have the right to:
- be informed about the processing of your personal data;
- access your personal data;
- correct inaccurate or incomplete data;
- object to certain processing;
- withdraw consent where consent is the basis of processing;
- request erasure or blocking where applicable;
- request data portability where applicable;
- lodge a complaint with the proper authority where applicable.
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Data Breach and Incident Handling
In the event of a personal data breach, we will assess the incident, take appropriate containment and remediation measures, and comply with applicable legal and operational obligations regarding reporting, notification, and documentation where required.
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Third-Party Links and Services
Our platform may contain links to third-party websites, payment channels, or external services. We are not responsible for the privacy practices of those third parties.
Users should review the privacy policies of external services before submitting personal data to them.
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Children's Privacy
Our services are intended only for users who are legally allowed to enter into transactions and use the platform under applicable law and our internal eligibility rules.
We do not knowingly collect personal data from minors without proper legal basis or authorization.
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Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or platform changes. Any updated version will be posted on the website or platform with the revised effective date.
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Contact Us
For privacy concerns, correction requests, complaints, or the exercise of data-related rights, users may contact SOLFX Capital Management through the official Support section available within the platform.
Through this feature, users may directly submit concerns and inquiries related to privacy, account information, or platform activity. Once a concern has been submitted, the platform may provide notification updates whenever a reply, action, or resolution has been issued.
For privacy matters that require direct escalation, users may also contact the designated Privacy Officer / Data Protection Officer using the contact details provided within the platform, if available.
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Consent and Acknowledgment
By using the website, creating an account, submitting information, or using the platform's services, you acknowledge that you have read and understood this Privacy Policy and that your personal data may be processed in accordance with it.